Apply a small amount of the paste once a day or as needed, each jar lasts approx. 3 months.

Underbalm is a nongreasy or sticky formulation that won't leave a residue. If you do feel it after applying, you have over applied the product.

Shea butter, coconut oil, cornstarch, sodium bicarbonate, diatomaceous earth, allantoin, essential oils, vitamin E.

100% NATURAL
VEGAN
MADE IN NZ
GMP

At Intentionally Natural, we want you to absolutely love not only your purchase but your experience when shopping with us just as much. Our shipping and returns policy is designed with you in mind, ensuring that you can shop with confidence and peace of mind. Below, you'll find all the details you need about our Shipping and returns policies.

Shipping Policy

At Intentionally Natural, we take pride in offering fast and reliable shipping services. Please note that delivery times may vary based on your location. For urban areas within New Zealand, our goal is to have your natural goods at your doorstep the next day once they've been picked up by our courier partner.

Estimated Delivery Times Across New Zealand:

• Urban Areas: Overnight
• Rural Areas: 1-3 days
• Interisland: 1-5 days
• Waiheke Island: 2-3 days

Please note that these delivery times are general guidelines, and in some cases, deliveries may take up to 7 days to arrive. Delays can occur during peak periods, such as Christmas, or due to unforeseen circumstances like natural disasters, which are beyond our control. If you haven't received your delivery within 7 business days, please reach out to us via our contact page on the Intentionally Natural website or via hello@intentionallynatural.com.  We'll promptly work with our courier partner to resolve the delay.

If you reside outside New Zealand currently we are unable to ship to you. We will offer worldwide shipping in the near future so be sure to sign up to our IN the know newsletter so you will be the first to know. We are human and at time there may be uncontrollable circumstances that delay your deliver should this happen we appreciate your patience and understanding and will ender to sort any issues out swiftly.

30-Day Return Policy

We want you to love your Intentionally Natural purchase. If you need to return an item, we offer a 30-day return policy from the date you receive your order. Here’s what you need to know on how to lodge a return with us:

• Eligibility: To be eligible for a return, your item must be in the same condition as when you received it – unworn, unused, with tags, and in its original packaging. Please ensure you have your receipt or proof of purchase.
• Initiating a Return: To start a return, email us at hello@intentionallynatural.com with "Product Return" in the subject line. We’ll guide you through the process personally form there and provide a return shipping label along with simple instructions on what to do next.
• Non-Eligible Returns: Items sent back without first requesting a return will not be accepted.

If you have any questions or concerns about your return, don’t hesitate to reach out to us at hello@intentionallynatural.com.

Damages and Issues

Please inspect your order upon receiving it. If your item is defective, damaged, or in the unlikely event you receive the wrong item, contact us immediately via email at hello@intentionallynatural.com. We are committed to resolving any issues promptly to ensure your satisfaction.

Non-Returnable Items

Certain items cannot be returned, including:

• Perishable goods (e.g., food, flowers, plants)
• Custom products (e.g., special orders, personalized items)
• Hazardous materials, flammable liquids, or gases

For any questions about specific items, please contact us at hello@intentionallynatural.com.

Sale Items and Gift Cards

Unfortunately, we cannot accept returns on gift cards. We will accept returns on sale items if that are defective, damaged upon arrival to lodge a return follow the returns process outlines in the above 30- day returns section.

Exchanges

To ensure you get exactly what you want, the fastest way is to return the item you have. Once your return is accepted, you can make a separate purchase for the new item. As with returns, your item must be in its original condition, unworn or unused, with tags, and in its original packaging. Please have your receipt or proof of purchase ready.

Refunds

Once we receive and inspect your return, we’ll notify you of the approval status. If approved, we will process your refund to your original payment method within 10 business days. Please note that your bank or credit card company may take some time to process and post the refund.

If more than 15 business days have passed since your return was approved, please contact us at hello@intentionallynatural.com.

Final note

At Intentionally Natural, your satisfaction is our priority. We are here to support you through every step of your shopping experience. Whether you have questions about our products, shipping, or returns, we are ready to assist you. Thank you for choosing Intentionally Natural to provide you not only with the best of natural but also the best experience also.